Post-purchase review collection
Invite customers with a genuine purchase experience using a consistent, neutral process, regardless of their satisfaction score.
MARKETING & SOCIAL
Youform meets
Trustpilot.
Trigger Trustpilot review invitations from Youform submissions. Use Youform as the starting point for a workflow in Zapier, then map your answers to an available Trustpilot action.
See how to connectLET’S PUT IT TOGETHER
From an answer
to a next step.
Set up your connection once, then let it become part of the way you work.
Read Trustpilot’s invitation guidelinesMake a form for the information you need
Start from a Youform template or build your own. Include the fields your next step needs, such as a name, email address, or project brief.
Choose your connection in Zapier
Connect Youform as your trigger and choose Trustpilot as the next app. Select an action supported by the connector and your account.
Map your answers and test the workflow
Match your form fields to the action fields. Check a test result in Trustpilot, then activate the workflow when it behaves as expected.
GOOD THINGS YOU COULD SET IN MOTION
A few ideas
to get you started.
Choose an action available in your automation tool, then use these ideas to shape your workflow.
Service completion reviews
When clients complete a feedback form after a service engagement, invite them to share their experience on Trustpilot for public credibility.
Feedback and review invitations
Use NPS to understand feedback, while keeping review invitations independent of whether someone gave a high or low score.
Event attendee reviews
Collect feedback after an event and use a consistent invitation process for attendees with a genuine experience.
Is this a native Youform integration?
This connection uses Zapier between Youform and Trustpilot. You configure the action and field mapping in Zapier.
Which actions can I use?
Choose from the actions currently available for Trustpilot in Zapier. Your connected account and the fields required by that action determine what you can send.
Who should receive a review invitation?
Use a consistent invitation process for customers with a genuine experience, regardless of whether their feedback was positive or negative. Do not use a satisfaction answer to invite only happy customers.
Will sending invitations improve my score?
Invitations can help collect more feedback, but they do not guarantee a higher score. Use a supported invitation method, neutral wording, and no incentives; follow Trustpilot’s business guidelines.
Which plan do I need?
Youform offers unlimited forms and responses on its free plan, within fair usage guidelines. Check the current plans for your chosen features. Any connected app or automation service has its own pricing and usage limits.
