Available via Zapier & Make
Connect Youform with Zendesk
Connect Youform with Zendesk through Zapier to automatically create support tickets from form submissions. When customers fill out a support or contact form, a Zendesk ticket is created with all the relevant details, priority, and tags. Your support team can start working on issues immediately without manually transferring data from forms to their ticketing system.
How to connect Youform with Zendesk
Create your form in Youform
Build your form using Youform's drag-and-drop editor. Add any fields you need — text, email, file uploads, and more.
Connect to Zendesk via Zapier
In Zapier, create a new Zap with Youform as the trigger. Select 'Zendesk' as the action app and map your form fields to Zendesk.
Automate your workflow
Every time someone submits your Youform, the data automatically flows into Zendesk. No manual work needed.
What you can do with Youform + Zendesk
Support request intake
Replace generic contact forms with structured Youform submissions that automatically create Zendesk tickets with the right category, priority, and description.
Bug report ticketing
Collect detailed bug reports with steps to reproduce, screenshots, and severity levels through a form that creates pre-categorized Zendesk tickets for your engineering team.
Return and refund requests
Streamline return requests by collecting order details and reason for return through a form, creating a Zendesk ticket with all the info your support team needs.
Feature request tracking
Let users submit feature requests through a Youform and create Zendesk tickets tagged as feature requests for your product team to review and prioritize.
Powered by Zapier & Make
This integration connects Youform to Zendesk through Zapier or Make (formerly Integromat). Youform's Zapier integration is available on the free plan, giving you access to 6,000+ apps without any extra cost.
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Frequently Asked Questions
Yes. Map form fields like urgency or category to Zendesk ticket properties including priority, type, tags, and custom fields for proper routing and SLA tracking.
Yes. Tickets created via Zapier are standard Zendesk tickets, so all your existing automations, triggers, SLA policies, and assignment rules apply automatically.
Yes. If you map the form's email field to the Zendesk requester field, the submitter will receive standard Zendesk email notifications as their ticket is updated.
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